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Terms of Service

Last updated: August 20, 2026

Welcome to Pet Pows. These Terms of Service govern your use of our website, https://petpows.store/, and your purchase of products from our store.

By accessing our website or purchasing products from Pet Pows, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Pet Pows

Pet Pows is an online store offering pet products and accessories, including feeding bowls, slow feeders, elevated bowls, portable water bottles, grooming products, and other pet-related items.

For questions, orders, returns, or customer support, please contact us at:

Pet Pows
Email: petpowshelp@seznam.cz
Website: https://petpows.store/

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to our website, systems, or customer information.
Interfere with the security or operation of our website.
Copy, reproduce, distribute, or commercially exploit our website content without permission.
Provide false or misleading information when placing an order.

We reserve the right to refuse service, restrict access, or cancel orders where we reasonably believe our website is being misused or these terms are being violated.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting, or the manufacturer's product specifications.

We reserve the right to correct errors, update product information, or change product availability at any time.

Pet Pows does not guarantee that every product will always be available.

4. Product Safety and Pet Supervision

Our products are intended for use with pets and should be used responsibly.

Pet owners are responsible for selecting products that are appropriate for their pet's size, breed, age, behaviour, and individual needs.

Always supervise your pet when introducing a new product, particularly feeding, drinking, grooming, or interactive products.

Inspect products regularly for signs of damage or excessive wear. If a product becomes damaged, broken, or unsafe, discontinue use and replace it.

Pet Pows is not responsible for harm resulting from misuse, improper use, modification of a product, failure to follow product instructions, or failure to properly supervise a pet, except where liability cannot legally be excluded.

5. Prices

All product prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors. If an obvious pricing error affects an order you have placed, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order where there is a legitimate reason to do so, including:

The product is unavailable.
There is an obvious pricing or product-description error.
We suspect fraudulent or unauthorized activity.
We are unable to process the payment.
Shipping to the selected destination is unavailable.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers. Pet Pows does not generally have access to your complete payment card information.

8. Shipping and Delivery

We will process and ship orders according to the shipping information provided on our website and at checkout.

Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, public holidays, incorrect delivery information, or other unforeseen circumstances.

You are responsible for providing accurate shipping and contact information when placing your order.

If you provide an incorrect address and the order cannot be delivered as a result, additional shipping costs may apply where permitted by law.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review that policy before making a purchase.

Nothing in these Terms of Service limits any statutory consumer rights you may have under applicable law.

10. Promotions and Discount Codes

From time to time, Pet Pows may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

Promotional codes must be used during the stated promotional period.
Promotions may have additional terms or restrictions.
Discount codes may not be combined with other offers.
Promotional codes have no cash value.
We reserve the right to correct errors or withdraw a promotion where reasonably necessary.

11. Intellectual Property

All content on the Pet Pows website, including text, logos, graphics, photographs, product descriptions, designs, page layouts, and other materials, is owned by or licensed to Pet Pows unless otherwise stated.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

12. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, shipping providers, analytics tools, or other services.

We may also provide links to third-party websites.

Third-party services and websites are operated independently from Pet Pows. We are not responsible for the content, availability, security, or practices of third-party websites or services, except where applicable law provides otherwise.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, technical issues, or other operational reasons.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Pet Pows will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these terms limits your statutory consumer rights or liability for matters that cannot legally be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of our website, violation of these Terms of Service, or misuse of our products.

This section does not apply to the extent that such responsibility cannot legally be imposed on you.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as described in our Privacy Policy.

17. Changes to These Terms

Pet Pows may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by the laws applicable to Pet Pows and its place of establishment, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer in the European Union, nothing in these terms is intended to deprive you of mandatory protections or rights provided by the laws applicable to your consumer relationship with Pet Pows.