Refund policy

Return & Refund Policy

Last updated: August 20, 2026

At Pet Pows, we want you and your pet to be happy with your purchase. If you are not completely satisfied with an item, please review the policy below to see how returns, refunds, and exchanges work.

1. Returns

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided the conditions below are met.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be clean and free from pet hair, food residue, water residue, stains, scratches, or other signs of use.

  • The item should be returned with its original packaging where reasonably possible.

  • Proof of purchase or your order number must be provided.

  • The return request must be submitted within the applicable return period.

For hygiene reasons, we may be unable to accept returns of pet feeding or drinking products that have been used, washed, or otherwise contaminated.

This does not affect your statutory consumer rights, including any rights you may have regarding faulty, defective, or incorrectly supplied products.

2. How to Request a Return

To request a return, please contact Pet Pows at petpowshelp@seznam.cz and include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the product, if applicable

Please do not send an item back before contacting us and receiving return instructions.

Once your return request has been approved, we will provide you with the appropriate return instructions.

3. Return Shipping Costs

If you are returning an item because you have changed your mind, you are generally responsible for the cost of returning the product, unless otherwise required by applicable law or we have agreed otherwise.

If an item is defective, damaged on arrival, incorrect, or does not match the product you ordered, please contact us before returning it. Where applicable, Pet Pows will provide an appropriate remedy in accordance with your statutory rights.

4. Damaged or Incorrect Items

Please inspect your order when you receive it.

If your product arrives damaged, defective, or you receive the wrong item, contact Pet Pows at petpowshelp@seznam.cz as soon as reasonably possible.

Please include your order number and clear photographs showing the issue and the packaging if applicable.

We will review the issue and, where appropriate, offer a replacement, repair, refund, or other remedy required by applicable consumer law.

5. Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank. Pet Pows is not responsible for delays caused by your bank or payment provider after the refund has been processed by us.

Where required by applicable law, refunds will be processed within the legally applicable timeframe.

6. Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us at petpowshelp@seznam.cz before returning the item.

Depending on availability, Pet Pows may be able to offer an exchange. If the requested replacement is unavailable, we may instead offer a refund or another appropriate solution.

7. Sale Items and Discounts

Items purchased during a sale or using a discount code may still be eligible for return where required by applicable law.

Unless otherwise stated, our normal return conditions apply to discounted products.

8. Items That Cannot Be Returned Due to Hygiene

For health and hygiene reasons, we may not accept voluntary returns of products that have been used by a pet or that cannot reasonably be resold in hygienic condition.

This may include, for example:

  • Used slow-feeder bowls

  • Used elevated feeding bowls

  • Used regular pet bowls

  • Used portable water bottles

  • Products showing signs of use, food residue, saliva, or other contamination

This restriction does not apply where the product is defective, faulty, damaged, incorrectly supplied, or where applicable law provides you with a different right or remedy.

9. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

If a product is faulty, defective, unsafe, not as described, or otherwise fails to meet applicable legal requirements, you may have additional legal rights and remedies.

For customers in the European Union, applicable consumer protection legislation may provide rights beyond our voluntary return policy, including rights relating to online purchases and defective goods.

10. Contact Us

If you have any questions about a return, refund, or exchange, please contact us:

Pet Pows
Email: petpowshelp@seznam.cz
Website: https://petpows.store/

We are happy to help and will do our best to resolve any issue fairly and efficiently.