Shipping policy

Shipping Policy

Last updated: August 20, 2026

At Pet Pows, we want your order to reach you safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through https://petpows.store/.

1. Order Processing

Orders are processed after your payment has been successfully received.

Please allow [1–3 business days] for us to prepare your order for shipment.

Orders are generally not processed or shipped on weekends or public holidays. Orders placed during weekends or holidays will normally begin processing on the next business day.

During periods of high order volume, promotions, or holidays, processing may take longer than usual.

2. Shipping Destinations

Pet Pows currently ships to the destinations available at checkout.

Available shipping options and delivery costs will be displayed during checkout based on your delivery address.

If shipping is not available to your location, the applicable shipping option will not appear at checkout.

3. Shipping Costs

Shipping costs are calculated based on your delivery location and the shipping method selected.

The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

Your delivery location
The shipping method selected
The size or weight of your order
Any applicable promotions or free-shipping offers

If Pet Pows offers free shipping on certain products or orders, the applicable conditions will be clearly stated on our website or at checkout.

4. Estimated Delivery Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

As a general estimate, delivery may take approximately [X–X business days] after your order has been processed.

Please remember that delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may take longer due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Public holidays
Customs processing
Incorrect or incomplete delivery information
High shipping volumes
Other unforeseen circumstances

5. Tracking Information

Where tracking is available, you will receive tracking information by email after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

If you have not received tracking information or believe your tracking information is not updating, please contact us at petpowshelp@seznam.cz.

6. Incorrect Shipping Information

Please make sure that your name, address, phone number, and email address are correct when placing your order.

Pet Pows is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, please contact us at petpowshelp@seznam.cz.

Additional shipping costs may apply if the order needs to be shipped again, where permitted by applicable law.

7. Lost or Delayed Packages

If your order appears to be significantly delayed or has been marked as delivered but you have not received it, please contact us at petpowshelp@seznam.cz.

We may ask you to confirm your delivery address and provide any information necessary to investigate the shipment with the shipping carrier.

We will make reasonable efforts to assist you in locating a missing shipment.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the products before disposing of any packaging materials.

Your order number
Photos of the damaged package
Photos of the damaged product
A description of the issue

We will review the situation and provide an appropriate solution in accordance with applicable law.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at petpowshelp@seznam.cz.

Please provide your order number and, where possible, photographs of the package and its contents.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other applicable remedy.

10. Customs, Duties, and Taxes

For orders shipped internationally, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Customs procedures and fees vary by country, and Pet Pows cannot guarantee how quickly customs authorities will process an international shipment.

11. Delivery Estimates and Liability

Pet Pows will make reasonable efforts to process and ship orders within the timeframes stated on our website.

However, we cannot guarantee delivery by a specific date unless a specific delivery date or guaranteed shipping service has been expressly agreed upon.

Nothing in this Shipping Policy limits your statutory consumer rights or any liability that cannot legally be excluded or limited.